Terms & Conditions

1. Definitions

These Terms & Conditions ("Terms") govern access to and use of biz.ingroupsa.co.za (the "Platform", "Site", "we", "us" or "our"), an online business directory operated by InGroupSA ("InGroupSA", "Company") that allows businesses and professionals to list their services and allows visitors to search for, review, and rate listed businesses. By accessing or using the Platform — including registering an account, creating a business listing, purchasing a paid or premium listing, or posting a review — you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Platform.

• "Visitor" means any person who browses the Platform, including to search for or view business listings.
• "Business" or "Listing Owner" means any business, professional, or organisation that creates or maintains a Listing on the Platform.
• "Listing" means a business profile page on the Platform describing a Business's services, contact details, location, and related information.
• "Free Listing" means a Listing created at no charge, subject to the features and visibility limitations set by InGroupSA from time to time.
• "Paid Listing" or "Premium Listing" means a Listing for which a Business pays a fee in exchange for enhanced features, such as priority placement, additional media, verified badges, or expanded visibility.
• "Subscription" means the recurring billing arrangement (monthly or annual, as selected) under which a Business pays for a Paid/Premium Listing.
• "Review" means a rating, comment, or feedback posted by a Visitor or registered user about a Listing.
• "User" means any Visitor, Business, or other registered account holder on the Platform.
• "Content" means all text, images, logos, descriptions, reviews, ratings, and other material submitted to or displayed on the Platform.
• "InGroupSA Group" means InGroupSA and any of its associated brands, sub-directories, or affiliated platforms operating under the InGroupSA umbrella.
• "Working Day" means any day other than a Saturday, Sunday, or public holiday in the Republic of South Africa.

2. Eligibility and Account Registration

2.1 Who May Use the Platform

The Platform is intended for use by individuals who are at least 18 years old and who have the legal capacity to enter into binding agreements. By using the Platform, you confirm that you meet this requirement and, where you are registering on behalf of a Business, that you are authorised to bind that Business to these Terms and warrant that the Business is lawfully entitled to trade in South Africa.

Visitors may browse the Platform, search Listings, and read Reviews without creating an account. An account is required to create or claim a Listing, post a Review, save favourite Listings, or purchase a Paid/Premium Listing.

2.2 Account Information

When registering, you agree to provide accurate, current, and complete information, including a valid email address and, where applicable, business registration details. You are responsible for promptly updating your account information if it changes.

You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify InGroupSA immediately if you suspect unauthorised access to or use of your account.

2.3 Verification

InGroupSA may, at its discretion, request verification of your identity or your authority to represent a Business before activating or approving a Listing. This may include requesting a copy of an identity document, proof of business registration (such as a CIPC registration certificate), proof of address, or other supporting documentation. InGroupSA may suspend or decline to activate a Listing where requested verification is not provided within a reasonable period.

2.4 One Account per Business

Each Business should maintain only one account and one primary Listing per physical branch or trading name, unless otherwise agreed with InGroupSA. Duplicate Listings created to circumvent tier limitations, manipulate search rankings, or mislead Visitors may be merged, suspended, or removed.

3. Business Listings

3.1 Free and Paid/Premium Tiers

biz.ingroupsa.co.za offers both Free Listings and Paid/Premium Listings. The general features of each tier are described below; the definitive, up-to-date feature set and pricing for each package are published on the Platform's pricing page and prevail over the summary below in the event of any conflict.

• Free Listing: business name, category and sub-category, physical address and service area, one contact number, one email address, a short description (subject to a maximum character limit set by InGroupSA), up to a limited number of photographs, and standard placement in search and category results ranked primarily by relevance and Review performance.
• Paid/Premium Listing: all Free Listing features, plus priority or featured placement in search and category results, an increased photo and video/media allowance, a verified business badge, links to social media and additional web pages, promotional placement in category features, homepage carousels, or curated collections, access to Listing performance analytics (such as views, clicks, and contact requests), and priority handling of support queries.

InGroupSA may introduce additional tiers, bundles, add-ons, or promotional packages (for example, a mid-tier "Featured" package or once-off promotional boosts) from time to time. Where introduced, the applicable fees, inclusions, and terms will be displayed at the point of purchase.

3.2 Pricing, Billing, and Renewal

Current pricing, package inclusions, and billing cycles for Paid/Premium Listings are published on the Platform and may be updated by InGroupSA from time to time, on reasonable notice to existing subscribers. Prices are displayed in South African Rand (ZAR) inclusive of VAT, unless indicated otherwise.

Paid/Premium Listings may be offered on a monthly or annual Subscription basis, as selected by the Business at checkout. Unless cancelled prior to the renewal date in accordance with Section 3.4, Subscriptions renew automatically at the then-current price for a further period equal to the original billing cycle, and the Business authorises InGroupSA (or its payment processor) to charge the payment method on file accordingly.

Continued use of a Paid/Premium Listing after a pricing change takes effect constitutes acceptance of the updated pricing for future billing periods. Where a price increase applies to an existing Subscription, InGroupSA will give the Business at least 20 Working Days' notice before the new price takes effect, and the Business may cancel before that date without penalty.

3.3 Cancellations and Refunds

A Business may cancel its Paid/Premium Subscription at any time via its account dashboard or by contacting InGroupSA support. Cancellation takes effect at the end of the then-current billing cycle; the Listing will retain Paid/Premium features until that date and will then automatically revert to Free Listing status (or be removed, if the Business does not qualify for or does not want a Free Listing).

Fees already paid for the current billing period are generally non-refundable, save where: (a) required by the Consumer Protection Act 68 of 2008 or other applicable law; (b) InGroupSA discontinues the Paid/Premium tier or a material feature of it before the end of the paid period, in which case a pro-rata refund will be provided; or (c) InGroupSA determines, at its discretion, that a refund is warranted in the circumstances.

3.4 How Businesses Get Listed

Businesses may be added to the Platform in either of the following ways:

• Self-Registration: A Business may create an account and submit its own Listing directly through the Platform, providing accurate business details, contact information, category, location, trading hours, and supporting media. Self-registered Listings are typically reviewed by InGroupSA within a reasonable period before going live, to check for compliance with the content standards in Section 3.6.
• InGroupSA-Assisted Listing: InGroupSA may add, import, or curate a Listing on behalf of a Business using publicly available information, partner data, or information supplied through direct engagement with InGroupSA (for example, via sales, onboarding, telephonic canvassing, or partnership channels). Businesses added in this way may claim, verify, and update their Listing by contacting InGroupSA or completing the applicable online verification process, which may require confirmation of a business email address, phone number, or supporting documentation.

Regardless of how a Listing is created, the Business is responsible for reviewing and keeping its Listing information accurate, current, and not misleading. InGroupSA reserves the right to request supporting documentation (such as proof of trading, company registration, tax or VAT number, or identity verification) before approving, activating, upgrading, or continuing to display a Listing, and may place a Listing in a pending or unpublished state until such information is received.

3.5 Editing and Updating a Listing

Businesses may edit their own Listing information at any time through their account dashboard, subject to review where changes may affect compliance with the content standards below (for example, category changes or new contact details). InGroupSA may correct obvious factual errors (such as an incorrect postal code or broken link) without prior notice, and will endeavour to notify the Business of any such correction.

3.6 Listing Content Standards

Businesses must ensure that all Listing content is accurate, lawful, and does not infringe the intellectual property, privacy, or other rights of any third party. InGroupSA reserves the right, at its sole discretion, to edit, suspend, unpublish, or remove any Listing that:

• contains false, misleading, or fraudulent information, including inflated credentials, fake accreditations, or misrepresented years of operation;
• promotes illegal goods or services, or violates applicable South African law or municipal by-laws;
• contains offensive, obscene, discriminatory, or defamatory material;
• infringes a third party's trademark, copyright, or other proprietary rights;
• duplicates or misrepresents another Business's Listing, or is created for a Business that is not lawfully trading;
• lists a category, service, or product the Business does not genuinely provide, for the purpose of manipulating search results; or
• otherwise breaches these Terms or InGroupSA's community standards.

Where InGroupSA takes action against a Listing under this section, it will, where reasonably possible, notify the Business of the reason and provide an opportunity to correct the issue before permanent removal, save in cases of serious or repeated violations, fraud, or where notice would be inappropriate in the circumstances.

InGroupSA does not independently verify every claim made within a Listing and does not guarantee the accuracy, quality, or reliability of any Business or the services it offers. Visitors are encouraged to exercise their own judgement, and to use available Reviews and ratings, when engaging with a Listing.

4. Reviews and Ratings

The Platform allows Visitors and registered Users to leave Reviews and star ratings on business Listings. Reviews help other Visitors make informed decisions and help Businesses understand and improve their service. Ratings are typically presented as a score out of five stars together with a written comment, and an aggregate average rating is displayed on each Listing based on all eligible Reviews received.

4.1 Who Can Leave a Review

Reviews may generally be submitted by any registered User. Where InGroupSA introduces verified-transaction Reviews (for example, tied to a confirmed enquiry, booking, or engagement made through the Platform), additional eligibility rules for that Review type will be displayed at the point of submission.

4.2 Review Guidelines

• Reviews must be based on a genuine interaction, purchase, or experience with the relevant Business.
• Reviews may not contain hate speech, harassment, defamatory statements, personal information about third parties, or content unrelated to the Business's services.
• Reviews may not contain profanity, threats, or content that is unlawful under South African law.
• Businesses, their staff, competitors, or any party with a financial or personal interest in a Listing may not post or solicit fake, incentivised, or misleading Reviews for that Listing, and may not offer discounts, gifts, or other incentives conditional on a positive Review.
• Reviewers may not be paid, compensated, or coerced by any party, including the Business itself, in exchange for posting or removing a Review.
• InGroupSA does not guarantee the accuracy of any Review and is not responsible for the opinions expressed by Users.

4.3 Business Responses

A verified Business may post a single public response to a Review left on its Listing, for example to thank a customer, provide context, or explain how an issue was resolved. Responses must comply with the same content standards as Reviews and may not disclose another User's personal information without consent.

4.4 Reporting and Moderation

InGroupSA reserves the right, but is under no obligation, to monitor, moderate, edit, or remove any Review that it reasonably believes violates these Terms, is unlawful, or is fraudulent. Businesses may report a Review they believe breaches these Terms through the Platform's reporting tools or by contacting InGroupSA support, providing the reason for the report and any supporting evidence.

Where a Review is reported, InGroupSA will assess it against these Terms and, where appropriate, request further information from the reviewer before making a decision. InGroupSA aims to respond to Review reports within a reasonable period but does not guarantee removal of any specific Review solely because a Business disagrees with its content, rating, or tone; genuine negative feedback based on a real experience will generally not be removed.

4.5 Persistence of Reviews

Reviews, once published, form part of the public record on the Listing and may remain visible even if the underlying engagement or business relationship has ended, the Listing is downgraded from Paid/Premium to Free, or the reviewer's account is later deactivated, unless removed in accordance with this section or applicable law.

5. User Conduct

When using the Platform, all Users agree not to:

• impersonate any person or entity, or misrepresent an affiliation with a Business;
• upload viruses, malicious code, or attempt to interfere with the security or operation of the Platform;
• scrape, harvest, or systematically extract data from the Platform without InGroupSA's prior written consent;
• use automated means (bots, crawlers, scrapers) to access the Platform other than a search engine indexing tool operating in accordance with the Platform's robots.txt file;
• use the Platform to send unsolicited marketing communications (spam) to other Users;
• harvest or collect contact details of Businesses or Visitors for purposes unrelated to a genuine service enquiry;
• post content that is unlawful, defamatory, discriminatory, or infringes any third party's rights;
• create multiple accounts to manipulate Reviews, ratings, search rankings, or promotional features; or
• attempt to circumvent any fees, security measures, or access restrictions on the Platform.

InGroupSA reserves the right to suspend or terminate any account, and to remove any Listing or Content, that violates these Terms, in accordance with Section 13 below.

6. Intellectual Property

6.1 InGroupSA's Intellectual Property

The Platform, including its design, layout, branding, logos, trademarks, software, and all InGroupSA-created content, is owned by or licensed to InGroupSA and is protected by applicable intellectual property laws. Save for the limited right to access and use the Platform in accordance with these Terms, no rights are granted to Users in InGroupSA's intellectual property. Users may not copy, reproduce, republish, distribute, or create derivative works from the Platform's design, software, or InGroupSA-created content without InGroupSA's prior written consent.

6.2 Business and User Content Licence

Businesses and Users retain ownership of the content they upload (such as logos, photographs, videos, and descriptions), but by uploading such content grant InGroupSA a non-exclusive, worldwide, royalty-free, sub-licensable licence to host, store, display, reproduce, adapt (for formatting or technical purposes), and promote such content on the Platform and in connection with InGroupSA's marketing of the Platform and the InGroupSA Group (for example, in social media posts, email newsletters, category features, or advertising).

Users warrant that they own or have the necessary rights, licences, and consents to upload their content, and that such content does not infringe any third party's intellectual property, privacy, or other rights. Users remain solely responsible for their own content and indemnify InGroupSA in accordance with Section 10.

6.3 Reporting Infringement

If you believe content on the Platform infringes your intellectual property rights, please contact InGroupSA with a description of the work, the allegedly infringing content, and your contact details. InGroupSA will review and, where appropriate, remove or disable access to the infringing content.

7. Payments (Paid/Premium Listings)

7.1 Payment Authorisation

Where a Business purchases a Paid/Premium Listing, it agrees to provide accurate and complete billing information (including a valid payment method) and authorises InGroupSA, or its designated third-party payment processor, to charge the applicable fees, including recurring Subscription charges, on the agreed billing cycle until the Subscription is cancelled in accordance with Section 3.4.

7.2 Payment Methods and Processing

Payments may be made by credit card, debit card, electronic funds transfer (EFT), or such other payment methods as InGroupSA makes available on the Platform from time to time. All payment card and banking details are processed by InGroupSA's third-party payment service provider and are subject to that provider's own security standards and terms; InGroupSA does not store full payment card details on its own systems.

7.3 Failed or Late Payments

If a payment fails or is not received by the applicable due date, InGroupSA may retry the charge, suspend the Paid/Premium features of the affected Listing, and/or notify the Business to update its payment details. Failure to remedy a failed payment within a reasonable period (generally 7 Working Days from notification) may result in downgrade of the Listing to Free Listing status, suspension, or removal from the Platform.

7.4 Invoicing and Tax

InGroupSA will issue an electronic invoice or receipt for each payment made in respect of a Paid/Premium Listing. Businesses are responsible for their own tax obligations, including VAT and income tax, arising from their use of the Platform and their trading activities.

7.5 Price Disputes

Any query or dispute regarding a charge must be raised with InGroupSA support within 30 days of the relevant charge. InGroupSA will investigate genuine billing disputes in good faith and, where an error is confirmed, correct the charge or issue an appropriate refund or credit.

8. Disclaimer of Warranties

The Platform and all Listings, Reviews, and other Content are provided on an "as is" and "as available" basis. InGroupSA does not warrant that the Platform will be uninterrupted, error-free, secure, or free of viruses or other harmful components, and does not guarantee the accuracy, completeness, or reliability of any Listing, Review, or other Content provided by Users.

InGroupSA is a directory and discovery platform only. InGroupSA is not a party to, and does not control, supervise, or guarantee the outcome of, any transaction, engagement, or agreement entered into between a Visitor and a Business found through the Platform. Any dealings between a Visitor and a Business — including any quotes, bookings, payments, or services rendered — are solely between those parties, and InGroupSA is not responsible for the quality, safety, legality, licensing, or performance of any goods or services offered by a Listed Business.

Nothing in this section excludes or limits any warranty, guarantee, or right that cannot lawfully be excluded or limited under the Consumer Protection Act 68 of 2008 or other applicable South African law.

9. Limitation of Liability

To the fullest extent permitted by South African law, InGroupSA, its directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages — including loss of profit, loss of business, loss of data, or reputational harm — arising out of or in connection with your use of, or inability to use, the Platform, any Listing, Review, or your interactions with any Business or other User, whether based in contract, delict (tort), or otherwise, even if InGroupSA has been advised of the possibility of such damages.

Where InGroupSA's liability cannot be excluded but may be limited under applicable law, InGroupSA's aggregate liability to a Business arising out of or in connection with these Terms is limited to the total fees paid by that Business to InGroupSA for the Paid/Premium Listing in question in the 12 months preceding the event giving rise to the claim.

Nothing in these Terms limits any liability that cannot be excluded or limited under the Consumer Protection Act 68 of 2008 or any other applicable South African law, including liability for gross negligence, fraud, or wilful misconduct.

10. Indemnification

You agree to indemnify, defend, and hold InGroupSA, its directors, employees, and agents harmless from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your breach of these Terms; (b) your Listing or other Content; (c) your violation of any law or third-party right; or (d) any dispute between you and another User or a third party arising from your use of the Platform.

11. Privacy and Data Protection

InGroupSA processes personal information in accordance with its Privacy Policy and the Protection of Personal Information Act 4 of 2013 (POPIA). By using the Platform, you consent to the collection, use, storage, and processing of your information as described in the Privacy Policy, available on the Platform.

Personal information collected may include, for example, your name, contact details, business information, IP address, and usage data, and is used to operate and improve the Platform, facilitate connections between Visitors and Businesses, process payments, prevent fraud, and communicate with you. Where you submit a Review or enquiry, limited information (such as your first name or username) may be visible to the relevant Business or publicly on the Listing.

You have rights under POPIA in relation to your personal information, including the right to request access to, correction of, or deletion of your personal information, and to object to certain processing.

12. Third-Party Links and Services

Listings may contain links to third-party websites, social media pages, or services operated by the relevant Business or other third parties. InGroupSA does not control and is not responsible for the content, privacy practices, or availability of any third-party site. Access to any linked third-party site is at your own risk and subject to that site's own terms and privacy policy.

13. Suspension and Termination

InGroupSA reserves the right to suspend or terminate any Listing or User account, with or without notice, where it reasonably believes these Terms have been violated, where required by law, or where continued provision of the Platform to that User poses a risk to InGroupSA, its Users, or third parties.

Where reasonably possible, InGroupSA will provide the affected User with notice of the reason for suspension or termination and an opportunity to remedy the issue, save in cases of serious or repeated violations, suspected fraud, or where such notice would be inappropriate or unlawful in the circumstances.

Businesses may deactivate a Listing at any time by contacting InGroupSA support or via their account dashboard; outstanding fees for the then-current billing period remain payable and are not refunded solely as a result of voluntary deactivation, except as provided in Section 3.3.

Sections of these Terms which by their nature should survive termination — including Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law — will continue to apply after your account or Listing is terminated.

14. Changes to These Terms

InGroupSA may update these Terms from time to time to reflect changes in the Platform, applicable law, or our business practices. The updated Terms will be posted on the Platform with a revised "Last Updated" date, and, where changes are material, InGroupSA will use reasonable efforts to notify registered Businesses by email in advance of the changes taking effect. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms; if you do not agree to the updated Terms, you should stop using the Platform and may deactivate your account.

15. General Provisions

15.1 Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these Terms or use of the Platform shall be subject to the non-exclusive jurisdiction of the South African courts.

15.2 Dispute Resolution

Before instituting formal legal proceedings, the parties agree to first attempt to resolve any dispute arising from these Terms informally by contacting InGroupSA support, and to negotiate in good faith for a reasonable period to reach an amicable resolution.

15.3 Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

15.4 No Waiver

InGroupSA's failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision, and any waiver will only be effective if given in writing.

15.5 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without InGroupSA's prior written consent. InGroupSA may assign or transfer these Terms, in whole or in part, without your consent, including in connection with a merger, acquisition, or sale of assets.

15.6 Entire Agreement

These Terms, together with InGroupSA's Privacy Policy and any package-specific terms published at the point of purchase, constitute the entire agreement between you and InGroupSA regarding your use of the Platform and supersede any prior agreements or understandings on the subject.

15.7 Force Majeure

InGroupSA will not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including load-shedding or power outages, internet or telecommunications failures, natural disasters, strikes, or governmental action.

16. Contact Us

If you have any questions about these Terms, or wish to report a concern about a Listing or Review, please contact us at:

• Email: support@ingroupsa.co.za
• Website: biz.ingroupsa.co.za
• Postal Address: [1st Floor, Gateway West, 22 Magwa Cres, Midrand, 2066]
• Information Officer (POPIA queries): [Legal/info@ingroupsa.co.za]